1. Who we are
SNW Counselling & Psychological Services is committed to complying with the terms of the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and to the responsible and secure use of your personal data. The purpose of this statement is to let you know what personal information that SNW Counselling & Psychological Services collects, holds, why we collect this data, how long it is kept and your rights over your personal data. SNW Counselling & Psychological Services is registered with the Information Commissioner’s Office (ICO), reference ZA266578.
2. Types of data we collect
2.1. Information about you
2.1.1. We collect personal information from you when you enquire about our counselling services in order to set up an initial appointment. This information includes contact details, your availability and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for seven years and then destroyed.
2.2. Our use of this information
2.2.1. Your personal information will be used only to provide you with our services and to give you information relating to our services. We will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information will be kept confidential.
2.3.1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us.
2.3.2. Communications in connection with this service may be sent by email. Once you become a client of the service, all email communications will be sent in an encrypted format in order to secure your personal information.
2.4. Website Cookies
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
2.4.1. What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
• your display preferences, such as contrast colour settings or font size
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
2.4.3. How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
2.5. Google Analytics
2.5.1. When someone visits www.snw-counselling.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website.
3. Access to your personal information
3.1. If you would like to see the information we hold about you, would like to correct or update any records, or if you have any concerns about your data, please email us at firstname.lastname@example.org. We will do our utmost to resolve any concerns you have, but if these are not resolved to your satisfaction, you may choose to contact the ICO on 0303 123 1113 or visit the website at https://ico.org.uk.
4. Changes to this privacy notice
4.1. This privacy notice is reviewed on an annual basis. It was last reviewed 22/04/2018.